One of the trickiest parts of operating a successful HVAC installation, maintenance, and repair company is having the right heating and air supplies on your service trucks. With so many brands and models out there, you may feel like you could drive around a tractor-trailer and still not have what you need for every service call. A well-stocked truck will enable your technicians to finalize a ticket with only one visit more often than not, but the trick is knowing what to carry. Here are a few tips for managing your heating and air supplies:
- Know your customers. Keep an ongoing list or database about the equipment your regular customers have as well as the most common parts needed for them.
- Ask questions before sending the technician. If you are facing a new customer, don’t be afraid to ask them what equipment they have and what the problem seems to be. Your experienced technician can make an educated guess as to what parts will be needed and make a stop at the supplier before heading to the customer’s home or business.
- Keep common parts on reorder. Work with your supplier of heating and air supplies to create a standing order for the parts you commonly need. Arrange for truck restocking on a schedule that matches your business activity.
- Keep the truck organized. Often, the problem isn’t not having the part needed, but not being able to find it in a disorganized truck. Keeping your heating and air supplies organized saves time, which will make you more profitable and your customers happier.
If there is anything we can do at Makers Supply Co. to provide your heating and air supplies in a manner that helps, don’t hesitate to ask us. We are a family owned and operated HVVAC wholesaler that cares about the contractors who come to us.