When you are an HVAC contractor, you are often stuck in the middle of giving the customer the newfangled equipment they want for the bells and whistles and talking frankly with them about the potential unreliability of an unproven technology. As new technology HVAC controls and thermostats come on the market, you’ll be facing that conundrum even more often. Here are some tips for how to handle these requests:
- Research the New HVAC Controls- Just because something is new doesn’t mean it won’t perform well. If you find that a unique new thermostat has a long warranty and is from a reliable company, it might be worth not only carrying it but encouraging it because the profit margins are often pretty decent.
- Offer to Install, Explaining the Risks- There is just no talking some people out of the newest toy or gadget, but that doesn’t mean you have to provide your usual industry-leading warranty for an unproven item. Explain the risks to them, preferably putting it in writing on their invoice, and let them decide.
- Show them the Price Difference- Sometimes facing reality is all that is needed to sway a customer away from a product you do not feel comfortable selling them. If you show them that the fancy thermostat that they think they want is double the standard one and only has one or two added features, they may change their mind. Either way, you’ll have an informed customer and that is the best kind.
Regardless of how you choose to handle new technology HVAC controls – embrace them, run from them, or something in the middle – you can count on us at Makers Supply Co., to supply you with high-quality products and also get those in stock that you receive requests for.